Refund policy

RETURNS & EXCHANGES :

All items sold by Le Club come with a 100% satisfaction guarantee. If you decide that the product you purchased is not what you expected or wanted, you have 30 days to return it. Below are the return and exchange policies for Online Purchase & In Store Purchases.

Online Orders

Canadian returns procedure :

Submit your return inquiry using our Return Portal

You will receive instruction based on your preferred method of returning the order.

We do not cover shipping costs for returns, any charges are the responsibility of the customer.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase a shipping insurance. 

We cannot guarantee that we will receive your returned item if it is not labeled correctly.

Upon receiving your return, we will inspect the product. If it is in its original condition then a refund will be issued within 2 business days. 

**Important** The products must be returned in the same condition it was sent out with the original undamaged packaging and all the tags. We will not accept any returns if the apparel was used for any other reasons than fitting purposes. Bib shorts and tights must be tried-on over underwear for hygienic reasons. 

 

United States return procedure : 

Submit your return inquiry using our Return Portal

You will receive instruction based on your preferred method of returning the order.

We do not cover shipping costs for returns, any charges are the responsibility of the customer.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase a shipping insurance. 

We cannot guarantee that we will receive your returned item if it is not labeled correctly.

Upon receiving your return, we will inspect the product. If it is in its original condition then a refund will be issued within 2 business days. 

**Important** The products must be returned in the same condition it was sent out with the original undamaged packaging and all the tags. We will not accept any returns if the apparel was used for any other reasons than fitting purposes. Bib shorts and tights must be tried-on over underwear for hygienic reasons. 

 

In-Store Orders

You can return and get a refund directly at Le Club if you have purchased your item at our physical location. All you need to have is the original receipt.

The products must be returned with all the tags. We will not accept any returns if the apparel was used for any other reasons than fitting purposes. Bib shorts and tights must be tried-on over underwear for hygienic reasons. Please note the baristas do not inspect the returned products. Therefore there cannot be immediate refund at the Espresso Bar.

 

EXCHANGES

If you wish to exchange a product bought online, fill out an exchange request on our Return Portal. You will receive instruction once you submit the request. Don't forget to indicate the item to exchange and to check first on our website if it is available.

In-store purchases can be exchanged at the Espresso Bar.

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return has been approved, then your refund will be processed online and will automatically be applied to your credit card or original method of payment, within 2 business days.

LATE OR MISSING REFUND

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@leclub.cc

 

SALES ITEMS & CLEARANCE ITEMS (if applicable)

Good news! All items on sale can be returned or exchanged even if they are listed as “Clearance”. 

At time of purchase, items marked as CLEARANCE are only eligible for a refund in the form of credit to leclub.cc, issued via a gift card.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give at a later date, we will send a refund to the gift giver and he will find out about your return.