RETURNS & EXCHANGES 📦:
All items sold by Le Club come with a 100% satisfaction guarantee. If you decide that the product you purchased is not what you expected or wanted, you have 30 days to return it.
Below are the return and exchange policies for Online Purchase & In Store Purchases
Online Purchase Return Policy (3 steps)
Step 1: Submit your return inquiry using our Return Portal at: https://leclubcc.returnscenter.com
Step 2: Send us the item or items you would like to return via those two options:
Option A: Send back the unwanted items with your name, your email and a clear identification of your return number (once you submitted your return inquiry). You can get a prepaid shipping label for a flat rate of $10.00 CAD that will be deducted from your refund or use the shipping carrier of your choice and send the item to: Le Club, 1340 St-Joseph Est, Montreal, QC, Canada, H2J 3P8.
We do not cover shipping costs for returns, any charges are the responsibility of the customer.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchase a shipping insurance.
We cannot guarantee that we will receive your returned item if it is not labeled correctly.
Option B: With a copy of your return number (once you submitted your return inquiry), come in person at the cafe (3801 St-Denis, Montreal) to drop the returned items.
Step 3: We will inspect the product. If it is in its original condition then a refund will be issued within 2 business days. Please note the baristas do not inspect the returned products. Therefore there cannot be immediate refund at the Espresso Bar.
The products must be returned in the original undamaged packaging with all the tags. We will not accept any returns if the apparel was used for any other reasons than fitting purposes. Bib shorts and tights must be tried-on over underwear for hygienic reasons.