Shipping, Returns & Exchanges

 

PICK-UPS 

  • Customers can choose to have their order available for pick-up at our Montreal Espresso Bar. This service is free on all orders.
  • Orders placed before 12:00 ET on weekdays will be available to pick up at the Espresso Bar on the same day from 4:30 PM to 6 PM.
  • Orders placed on weekends will be available to pick up at the Espresso Bar on Monday (except holidays) from 4:30 PM to 6 PM.

 

SHIPPING : 

 Delivery options and prices for CANADA:

  • Free Shipping on orders over $100 CAD
  • $10 CAD flat rate for orders under $100 CAD

Delivery options and prices for USA:

  • Free Shipping on orders over $100 USD
  • $10 USD flat rate for orders under $100 USD

***Please note that the customer is responsible for all relevant import costs such as duties and brokerage fees.

Delivery options and prices for INTERNATIONAL:

  • $20 CAD flat rate for on all international orders

***Please note that the customer is responsible for all relevant import costs such as duties and brokerage fees.


RETURNS & EXCHANGES :

All items sold by Le Club come with a 100% satisfaction guarantee. If you decide that the product you purchased is not what you expected or wanted, you have 30 days to return it. Below are the return and exchange policies for Online Purchase & In Store Purchases.

 

Canadian returns procedure :

Submit your return inquiry using our Return Portal

You will receive instruction based on your preferred method of returning the order.

We do not cover shipping costs for returns, any charges are the responsibility of the customer.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase a shipping insurance. 

We cannot guarantee that we will receive your returned item if it is not labeled correctly.

Upon receiving your return, we will inspect the product. If it is in its original condition then a refund will be issued within 2 business days. 

**Important** The products must be returned in the original undamaged packaging with all the tags. We will not accept any returns if the apparel was used for any other reasons than fitting purposes. Bib shorts and tights must be tried-on over underwear for hygienic reasons. 

 

In-Store Purchase Return Policy

You can return and get a refund directly at Le Club if you have purchased your item at our physical location. All you need to have is the original receipt.

The products must be returned with all the tags. We will not accept any returns if the apparel was used for any other reasons than fitting purposes. Bib shorts and tights must be tried-on over underwear for hygienic reasons. Please note the baristas do not inspect the returned products. Therefore there cannot be immediate refund at the Espresso Bar.

 

United States returns procedure : 

Submit your return inquiry using our Return Portal

You will receive instruction based on your preferred method of returning the order.

We do not cover shipping costs for returns, any charges are the responsibility of the customer.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase a shipping insurance. 

We cannot guarantee that we will receive your returned item if it is not labeled correctly.

Upon receiving your return, we will inspect the product. If it is in its original condition then a refund will be issued within 2 business days. 

**Important** The products must be returned in the original undamaged packaging with all the tags. We will not accept any returns if the apparel was used for any other reasons than fitting purposes. Bib shorts and tights must be tried-on over underwear for hygienic reasons.

 

International returns procedure : 

 

To return the item, you will have to send it back to our US shipping partner. Here is the shipping information.

 

706787 Le Club

2045 NIAGARA FALLS BLVD STE 4

NIAGARA FALLS NY 14304-1675

United States

Phone: 1-844-842-8777

 

 

You will have to use the carrier of your choice. We recommend that you go to your nearest post office, so that they can assist you. If you use a new package, please note our ChitChat client id on the parcel : 706787. Once they receive the package, they will forward it to us. We will refund the item(s) upon reception of your order at our warehouse in Montréal.

 

EXCHANGES

If you wish to exchange a product bought online, we ask you to return your original item and purchase your desired item from our store. Please refer to our return policy above for the applicable returns procedure for your item.

In-store purchases can be exchanged at the Espresso Bar.


REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return has been approved, then your refund will be processed online and will automatically be applied to your credit card or original method of payment, within 2 business days.



LATE OR MISSING REFUND

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@leclub.cc

 

SALES ITEMS & LAST CHANCE ITEMS (if applicable)

Good news! All items on sale can be returned or exchanged even if they are listed as “Last Chance”. 

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give at a later date, we will send a refund to the gift giver and he will find out about your return.